Privacy policy

Product Use and Safety

Our dog accessories are intended for use with pets under appropriate supervision. Customers are responsible for determining whether a product is suitable for their dog’s size, breed, age, temperament, and activity level.

Products should be inspected before each use. If a product becomes damaged, frayed, loose, or worn, discontinue use immediately.

Our products are not toys unless specifically stated. They should not be used in a way that could create a choking hazard, entanglement risk, or injury to a pet or person.

Sizing and Fit

Sizing information is provided as a guide only. It is the customer’s responsibility to measure their dog carefully before ordering.

We are not responsible for incorrect sizing choices made by the customer. No refunds or exchanges will be provided for items ordered in the wrong size.

Material and Allergy Notice

Our products may contain fabrics, metals, dyes, adhesives, plastics, or other materials that may not be suitable for every pet or person.

We do not guarantee that any product will be free from allergens or irritants. If your dog shows signs of irritation, discomfort, or an allergic reaction, stop using the product immediately and consult a veterinarian if needed.

Damage After Delivery

We are not responsible for damage that occurs after delivery, including damage caused by chewing, scratching, pulling, washing, improper storage, misuse, neglect, accidents, or normal wear and tear.

Any product that has been altered, damaged, or used improperly after delivery is not eligible for return, refund, or replacement unless required by law.

Warranty Disclaimer

To the fullest extent permitted by law, our products are provided “as is” and “as available” without warranties of any kind, whether express or implied, except as expressly stated on our website.

We do not make any guarantees regarding merchantability, fitness for a particular purpose, durability, or performance beyond what is expressly described for the product.

Nothing in this policy limits any rights that cannot be waived under applicable law.

Limitation of Liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages arising from the purchase, use, or inability to use our products.

This includes, without limitation, any injury, property damage, loss, or expense resulting from misuse, improper sizing, failure to supervise a pet, normal wear and tear, or use of a product in a manner not intended by us.

Our total liability for any claim related to a product shall not exceed the amount paid for that product, except where otherwise required by law.

Customer Responsibility

By purchasing from us, you acknowledge that you are responsible for:

● Reviewing product details before purchase

● Measuring your dog correctly

● Supervising your dog while using our products

● Using products only as intended

● Inspecting products regularly for wear or damage

● Following all care and safety instructions provided

Chargebacks and Payment Disputes

If you have an issue with your order, please contact us directly before opening a payment dispute or chargeback. We are happy to review concerns and provide order information, tracking details, and other relevant documentation.

We reserve the right to respond to any payment dispute with evidence of order fulfillment, delivery confirmation, and customer communication.

Intellectual Property

All content on our website, including product descriptions, images, logos, text, graphics, and designs, is owned by us or used with permission and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or use our content without prior written permission.

Policy Updates

We may update, revise, or replace these policies at any time without prior notice. Any changes will take effect when posted on this page unless otherwise required by law.

It is your responsibility to review this page periodically for updates.

Contact Information

If you have questions about these policies or your order, please contact us using the contact information provided on our website.

These policies are provided as a general template and should be reviewed by a qualified attorney to ensure they comply with the laws and regulations that apply to your business and location.

Charity Donation Policy

We are committed to giving back to our community by donating a portion of qualifying purchases to charity.

Donation Amounts:

● For orders of $100.00 or more, we donate $1.00 to our selected charitable organization.

● For orders under $100.00, we donate $0.25 to our selected charitable organization.

Donations are calculated on a per-order basis and are made by our company at no additional cost to our customers. We reserve the right to update the charity we support or modify this policy at any time. Any changes will be reflected on this page and will apply to future orders.

Thank you for helping us make a positive impact with every purchase.

No Return and No Refund Policy

All sales are final. We do not accept returns, exchanges, or refunds for any products once an order has been placed and shipped, except where required by applicable law or where we made an error in fulfilling your order.

Please review all product descriptions, sizing information, measurements, colors, and photos carefully before placing your order. It is the customer’s responsibility to ensure that the product selected is appropriate for their dog and intended use.

Order Changes and Cancellations

Orders may only be changed or canceled before they have been processed or shipped. Once an order has entered processing or has been handed to the carrier, we may not be able to make changes or cancel the order.

If you need to request a change, please contact us as soon as possible. We cannot guarantee that requests received after an order is placed will be accommodated.

Shipping and Delivery Policy

We aim to process and ship orders within the estimated timeframes shown on our website. Shipping times are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, weather, customs, holidays, incorrect shipping addresses, or other events outside our control.

Customers are responsible for providing accurate shipping information at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer.

Lost, Delayed, or Stolen Packages

Once a package has been marked as delivered by the carrier, the order is considered fulfilled. We are not responsible for packages that are lost, stolen, or misplaced after delivery confirmation.

If your package is delayed, lost, or marked delivered but not received, please contact the shipping carrier first and check with neighbors, household members, or your local delivery office. We may assist where possible, but we do not guarantee replacement or refund for carrier-related issues.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at rimalzone.company@gmail.com or contact us at 9770 Highway 27, A1, Woodbridge ON L4H 4Y2, Canada.